Calibration & Service

The MicroBio bioaerosol samplers should be calibrated and serviced on an annual basis. We offer a standard factory calibration or can organise calibration by an independent ISO9001 registered laboratory within the UK operating to requirements of ISO17025:2005 and ISO10012:2003.

Important:  Before sending items for repair or calibration, they must be sterilised, including sampling heads. Further details can be found in product instruction manuals. Do not return batteries or charger, unless faulty. This service is only available for products manufactured by Cantium Scientific Limited.

To arrange calibration, service or repair, either contact your local representative or complete the form below and we will send you a returns number (RMA) and shipping address for sending the equipment to us. If sending from outside the UK, further instructions will be sent regarding requirements for customs processing.

Technical support requests can also be made on our support portal, along with searches of our technical support articles.

For EU based customers, items should be booked in using the form below and sent to our European Service Centre – details provided on completion of the form.

Service partners in the following regions may be contacted directly:

EU: Cantium Service Europe

North America: Chattanooga Environmental Laboratory LLC

Egypt: Regency Trading

India: Leeox Technologies

Israel: Lahat Technologies Ltd

Malaysia: Era Bumi Sains SDN BHD

Taiwan: Bright Glory Technology inc

 

Booking form

Region(required)

Model(required)

Services required(required)

*  Return shipping by DHL. Calibration and service includes minor repairs, such as spring replacement and re-alignment, battery lid replacement, simple faults, re-shaping of sampling heads and clearing of blocked holes. Any major faults, such as fan, keypad or electronics replacement will be quoted on an individual basis prior to commencement of any work.

Data above is collected only in relation to the processing of the calibration service. The data will be recorded on our MRP work processing system, but will never be shared with third parties for any other reason, except for booking return shipment. Please refer to our Privacy Policy for more information.