We will be closing earlier than normal this year for the Christmas and New Year break from 8th December 2023, in order to facilitate our move to a new location. We will not be able to ship any orders received or carry out any calibrations or repairs after this date until we re-open 8th January 2024.
PLEASE DO NOT SEND ANY EQUIPMENT TO US FOR CALIBRATION FROM 8th DECEMBER 2023 UNTIL 8th JANUARY 2024. This does not affect calibration and service provided by our service partners listed below.
The MicroBio bioaerosol samplers should be calibrated and serviced on an annual basis. We offer a standard factory calibration or can organise calibration by an independent laboratory within the UK operating to ISO17025:2005 and ISO10012:2003.
Important: Before sending items for repair or calibration, they must be sterilised, including sampling heads. Further details can be found in product instruction manuals. Do not return batteries or charger, unless faulty. This service is only available for products manufactured by Cantium Scientific Limited.
To arrange calibration, service or repair, either contact your local representative or complete the form below and we will send you a returns number (RMA) and shipping address for sending the equipment to us. If sending from outside the UK, further instructions will be sent regarding requirements for customs processing.
Technical support requests can also be made on our support portal, along with searches of our technical support articles.
Service partners in the following regions may be contacted directly:
North America: Chattanooga Environmental Laboratory LLC
Egypt: Regency Trading
India: Leeox Technologies
Israel: Lahat Technologies Ltd
Malaysia: Era Bumi Sains SDN BHD
Taiwan: Bright Glory Technology inc
* Return shipping by DHL. Calibration and service includes minor repairs, such as spring replacement and re-alignment, battery lid replacement, simple faults, re-shaping of sampling heads and clearing of blocked holes. Any major faults, such as fan, keypad or electronics replacement will be quoted on an individual basis prior to commencement of any work.