Warranty and Returns Policy


Cantium Scientific Limited warrants that it will provide its services with reasonable care and skill.

All goods supplied by Cantium Scientific Limited from 1st November 2023, unless otherwise agreed in writing, shall carry 36 months warranty effective from the date of despatch to you. (Items supplied before 1st November 2023 carry a 24 month warranty.)

Any goods not operating within specification within the warranty period must be returned to Cantium Scientific Limited, where they will be replaced or repaired at the discretion of Cantium Scientific Limited.

All customers receive unlimited email and telephone support for products they have purchased for the period of the warranty.

14 Day Money Back Guarantee

Any goods received may be returned within fourteen days of receipt for a full refund of the value of the goods .

Refunds will only be made if the goods are in their original packaging and have not been used. Cantium Scientific Limited may charge a re-stocking fee to cover costs. Such costs will be made known in advance of the goods being returned.

The customer is responsible for the cost of returning goods under this offer.  Goods must be returned using a reputable courier and be insured for the full value in favour of Cantium Scientific Limited. Before returning goods, please contact Cantium Scientific Limited for a returns number.

How to Return Goods

If the goods appear faulty, we may be able to resolve the issue over the phone, by email or through our Technical Support portal.

Prior to returning goods, Cantium Scientific Limited must be contacted.  A returns number will be allocated and returns documentation will be sent. You will need to have the following information available:

  1.     your name / company name
  2.     invoice / delivery note number relating to the goods
  3.     reason for return